NUESTRA COMPAÑÍA: Pan Am Farma CODE OF ETHICS
Pan Am Farma 1. Introduction
At Distribuidora Farmacéutico Pan Americana SA de CV (Panamfarma), we are dedicated to maintaining the highest ethical, legal, and professional standards in all our business operations. As a leading pharmaceutical distributor and supplier, we recognize our responsibility to uphold integrity, transparency, and accountability in everything we do.
This Code of Ethics serves as a guiding framework for all employees, partners, suppliers, and stakeholders to ensure that our business practices reflect our core values and commitment to ethical excellence.

Pan Am Farma 2. Core Ethical Principles
2.1 Integrity & Transparency
- We conduct business with honesty, fairness, and transparencyat all times.
- We provide accurate and truthfulinformation about our products, pricing, and business activities.
- We maintain clear and open communicationwith clients, regulatory bodies, and stakeholders.
2.2 Compliance with Laws & Regulations
- We strictly adhere to all local, national, and international pharmaceutical regulations, including COFEPRIS, WHO, FDA, EMA, and other relevant authorities.
- We ensure full Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), and Good Pharmacovigilance Practices (GVP) compliance.
- We do not engage in bribery, corruption, or fraudulent activitiesin any form.
2.3 Patient Safety & Product Quality
- We commit to distributing only safe, effective, and high-quality pharmaceuticals.
- We do not compromise on safety, efficacy, or ethical considerationsfor financial gain.
- We immediately report and act on any safety concernsrelated to our products.
2.4 Fair Business Practices & Anti-Corruption
- We maintain fair competitionand avoid any anti-competitive behavior, including price-fixing or monopolistic practices.
- We reject bribery, kickbacks, and conflicts of interestin all business dealings.
- We comply with anti-money laundering (AML) regulationsand prevent illicit financial activities.
2.5 Confidentiality & Data Protection
- We respect and protect confidential informationabout patients, clients, and business partners.
- We ensure compliance with data privacy laws, including GDPR, Mexico’s Federal Law on the Protection of Personal Data, and other applicable regulations.
- We safeguard proprietary information and prevent unauthorized disclosure.
2.6 Ethical Treatment of Employees & Equal Opportunity
- We promote a diverse, inclusive, and non-discriminatory work environment.
- We do not tolerate harassment, discrimination, or exploitationof any kind.
- We provide fair wages, safe working conditions, and professional development opportunities.
2.7 Social & Environmental Responsibility
- We support corporate social responsibility (CSR) initiativesto improve healthcare access in underserved communities.
- We commit to environmentally sustainable practicesin pharmaceutical manufacturing, distribution, and packaging.
- We work towards reducing our carbon footprintand ensuring responsible waste disposal.
3. Responsibilities of Employees & Partners
All employees, suppliers, and business partners of Panamfarma must:
- Adhere to this Code of Ethicsand company policies at all times.
- Report unethical conductor violations confidentially and without fear of retaliation.
- Act in the best interests of patients, healthcare professionals, and regulatory agencies.
- Uphold professional integritywhen dealing with colleagues, customers, and stakeholders.
4. Reporting Violations & Whistleblower Protection
Panamfarma encourages employees and partners to report any suspected ethical violations through the following channels:
- Confidential Email:ethics@panamfarma.com
- Ethics Hotline:+52 322 308 0021
- Anonymous Reporting Portal:panamfarma.com/ethics
We guarantee protection against retaliation for whistleblowers who report in good faith. Any violation of this Code will be subject to disciplinary action, including termination of contracts and legal consequences.
5. Commitment to Ethical Leadership
Panamfarma’s leadership team is dedicated to:
- Setting an examplein ethical business conduct.
- Providing continuous trainingon compliance and ethics for all employees.
- Ensuring accountabilityat all levels of the organization.
We reaffirm our commitment to upholding the highest ethical standards in the pharmaceutical industry.